FREE DELIVERY FOR ALL ORDERS OVER £50 (Excluding Bumblebee Colony Orders)

Delivery Options

Free Shipping

Free shipping on all orders over £50 (excluding Bumblebee colony orders).

Delivery Options

Live Items

Royal Mail 1st Class Or Evri Express Service: £3.95

1-3 working days delivery time after dispatch. Orders shipped with Evri will receive tracking information and updates on delivery options and delivery times. The Royal Mail service cannot be tracked in transit. 

DPD Premium Shipping: £6.95

Our fully tracked, premium delivery express service. You will receive a 1-hour delivery slot and a variety of support options for your delivery. 

Live Product Lead Times

Most of our live items cannot be kept in stock and as such have a lead time between 1 to 5 working days. We always aim to ship orders as quickly as possible and if the products are available they will be sent straight away.

You will receive a confirmation email to let you know when your order is on its way. Due to the complexities in manufacturing living creatures, there can sometimes be issues with sourcing items. In these instances we will contact you immediately to make sure you are aware.

Non-Live Items

Royal Mail 2nd Class or Evri Express Service: £3.95

1-4 working days delivery time after dispatch. The Royal Mail service cannot be tracked in transit.

DPD Premium Shipping: £6.95

Our fully tracked, premium delivery express service. You will receive a 1-hour delivery slot and a variety of support options for your delivery. 

Non-Live Products 

We endeavour to ship all non-live items as soon as possible from Monday to Friday. When combined with our DPD Premium Shipping service, these items should arrive as detailed above.

Combination Of Live & Non-Live Orders

Orders containing both live and non-live items will be shipped on the live product schedule and consist of the same shipping options detailed above. 

Combination Of Pre-Order & In Stock Orders

Orders containing both pre-ordered items and in stock items will be shipped out at the date stated on the relevant pre-ordered product. We can split the order for you if you would like to receive the in stock product before the pre-order date but there will be an additional delivery charge.

Product Programmes

Product programmes will incur specific shipping charges in accordance with the number of scheduled deliveries.

Collection

We offer free collection if items are in stock (please call ahead to confirm).

Bee Orders

All live Bumblebee orders will be delivered by our courier partner, APC, on the relevant delivery date you have selected. There is a shipping charge of £10.75 per colony order.

Excluded Shipping Areas

We are unfortunately unable to ship any of our items to the following areas:

Anywhere outside the UK, including The Republic of Ireland 

Excluded DPD Shipping Areas

The following areas are unfortunately excluded from our DPD shipping service for all live items:

Northern Ireland, South – West Scotland, Aberdeen, Jersey, Kirkwall, Guernsey, Isle of Man, Outer Hebrides, Shetland Islands, Falkirk, Perth, Inverness, Paisley.

Any premium shipping on orders to these locations will be sent via the Royal Mail Special Tracked Service.